FAQ

FREQUENTLY ASKED QUESTIONS

ORDERS

How long does it take to process my order?
Please allow 3–5 business days for processing before shipment.

Do you offer returns or exchanges?
Because these are personal-care products, opened or used items cannot be returned. Contact us within 48 hours if an order arrives damaged or incorrect.

Can I cancel my order?
Cancellation requests must be sent within 12 hours of purchase. Once production begins, cancellation may not be possible.

PRODUCTS

What makes Janáe different?
Every jar is handcrafted in small batches using rich butters, nourishing oils, and thoughtfully selected fragrances.

Can I use it every day?
Of course! Apply after showering or whenever your skin needs moisture.

Is it greasy?
The whipped formula is designed to melt into skin and absorb without a heavy feel.

Can I use it on sensitive skin?
Always patch test first, especially if you have sensitive skin, known allergies or acne prone skin.

INGREDIENTS

Shea Butter, Mango Butter, Coconut Oil, Sweet Almond Oil, Grapeseed Oil, Olive Oil, Castor Oil, , Vitamin E Oil, Arrowroot, and Fragrance.

Allergen notice: Contains tree-nut ingredients, including almond oil.

SHIPPING

Where do you ship?
We currently ship throughout the United States.

Will I receive tracking information?
Yes. Tracking is emailed once the order ships.

SCENTS

Original Collection: Candy, Unique, Secret, Ice, Him, Sweetness, Déjà Vu, and Sunshine.

Glow Line: shimmering versions of select fragrances.

CONTACT

Use the Contact page for product, order, wholesale, or collaboration questions. Responses are typically sent within 1–2 business days.